Frequently Asked Questions
Need help? Be sure to visit our support forums for answers to your questions!
A1: We do not recommend washing with water.
A2: You can send samples to us or provide information such as product size, materials, and Pantone color numbers. We will then produce custom-made products for you based on your requirements.
A3: Well packed!
E.g. to be rolled by cards, by bags, by cartons
E.g. diamond buttons, to be wrapped by tissue paper, by bags, by bubbles, by cartons
E.g. a valued customized brooch, to be packed piece by piece, by tissue paper/customized bags, by bubbles, and finally by cartons.
A4: Within 36 hours of receiving the delivery, please send us photos of the goods and explain the reasons for the return. After review, we will arrange for you to return or exchange the goods.
United States: 13-23 days/Canada: 16-28 days/Australia: 12-22 days/Europe: 10-22 days/Southeast Asia: 8-18 days
Shipping costs: free (delivery through national postal channels)
If you need to arrive faster, you can contact me.
We offer: Acceleration services such as DHL/federal
Transportation time: 3-6 days